Shipping policy

Processing Time

We typically process orders within 1–3 business days after payment is confirmed. Processing includes order verification, quality checks and packaging. Orders placed on weekends or holidays begin processing the next business day.

Shipping Time

Once shipped, orders generally arrive within 5–15 days of placement. Shipping times may vary depending on destination, carrier operations, weather conditions, or peak shipping periods.

Tracking Information

We provide tracking details once the order has shipped. Please allow 3–7 business days after shipment for tracking updates to appear in the carrier’s system.

Shipping Delays

While most orders arrive within the estimated timeframe, delays may occasionally occur due to factors outside our control, such as carrier delays, customs processing or regional service disruptions. If an order is not delivered within 45 days of the shipping date, Becketts Active will review the case and may, at its discretion, offer a replacement or a refund.

Incorrect Address Responsibility

Customers are responsible for providing accurate shipping information at checkout. Becketts Active is not responsible for delays, losses or non-delivery resulting from incorrect or incomplete addresses.

Delivered Orders

Once tracking confirms delivery, we consider the order fulfilled. Becketts Active cannot issue refunds or replacements for orders marked as delivered unless the carrier provides an official non-delivery certification.

Contact

For shipping-related questions or concerns, please contact support@beckettsactive.com