Support · FAQ
Questions, answered
The things people ask most before and after their first order. Anything else, email us — we answer within 1–2 business days.
Email support →01What does your 30-day guarantee cover?
If your order arrives damaged, incorrect, or doesn't arrive at all, we'll make it right — guaranteed. Simply contact us at support@beckettsactive.com within 30 days of your delivery date with your order number and relevant photos or videos, and we'll issue a full refund or send a replacement.
02How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location but generally range from 5–15 business days for standard shipping. You'll receive a tracking number once your order has shipped so you can follow its progress.
03Do I need to return a defective item?
No — returns are generally not required for defective items. If your product is faulty, simply send us photo or video evidence of the defect to support@beckettsactive.com and we'll arrange a refund or replacement. You're welcome to keep the defective item.
04What if I receive the wrong item?
We apologise for the inconvenience. Please email support@beckettsactive.com with a photo of the item you received alongside its packaging, and note the specific issue (e.g., wrong size, color, or SKU). Once confirmed, we'll process a full refund or send the correct item within 5–10 business days.
05Can I cancel my order?
Yes — you can cancel your order for a full refund as long as it hasn't been processed or shipped yet. Please contact us as soon as possible at support@beckettsactive.com. Note that certain products such as Print-on-Demand or pre-order items cannot be canceled once payment has been made.
06What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout. All transactions are secured and encrypted.
07How do I contact customer support?
You can reach our team at support@beckettsactive.com. We aim to respond to all enquiries within 1–2 business days. Alternatively, use the contact form on our Contact Us page.
08Do you ship outside the USA?
Right now we ship across the United States, with free shipping on every order — no minimum. If you're outside the US, email support@beckettsactive.com and we'll let you know if we can help.
09How do I track my order?
You'll receive a tracking number by email the moment your order ships. Enter it on our Track Your Order page at any time for live carrier updates.